Does your organisation want to....?

  • Increase bottom line results?

  • Increase productivity levels?

  • Save money?

  • Ensure core business goals are achieved on time and in budget?

 Do you know the ‘cost of conflict’ to your organisation?

  85% of all employees at all levels experience conflict at work

  • Workers spend an average of 2.8 hours per week dealing with conflict.

  • Conflict has resulted in sickness or absence from work for 25% of employees

  • Chronic unresolved conflict is a factor in at least half of all employee turnover

  • The recruitment, training and lost opportunity costs associated with bringing on

    a new employee could be more than 150% of the employee's annual salary


CPP Global Human Capital Report, July 2009, Dan DanaPh.D. The Dana Measure of Financial Cost of Organisation Conflict, William G. Bliss, Bliss and Associates

We can show you how to calculate the cost of conflict for your organisation and then provide a powerful learning experience for your teams that will enable you to reduce these costs and save money.

Is this of value to you?

'After 20 years of research and 60,000 exit interviews, 80% of turnover can be related to an unsatisfactory relationship with the boss.'

Saratoga Institute, a division of PriceWaterhouseCoopers

 The Book… The Learning Experience… The Philosophy

Nothing damages good relationships like bad conflict.

When you choose to have a nice conflict, you're applying an approach that gets you the results you seek while leaving the relationship stronger and restoring the self-worth of everyone involved.

Plus, 'Have a Nice Conflict' offers invaluable techniques for preventing most conflicts from even starting.

This bestselling business book follows the journey of John Doyle as he fights to save his relationships and rescue his sinking career.

The book and learning experience reveal practical, memorable relationship-building and conflict management techniques.

The 'Have a Nice Conflict' learning programme offers participants a way to dramatically increase self-awareness and emotional intelligence by understanding their reactions to conflict and the affect they have on others.

Using the theatre as a metaphor, participants will “take the stage” in this unique and memorable programme. From real-world situations, participants learn to understand the motives and strengths of others—empowering them to choose behaviors that will make them more effective in business and personal settings.

Two key skill areas are developed: preventing conflict and managing conflict, using the 5 Keys to having a nice conflict which emphasise practical, easy-to-use skills that can be applied immediately.

This programme is designed for optimal learning transfer and
sustainable behavior change.

'Have a Nice Conflict' is grounded in sound psychological theory and proven in practice for over 40 years.

It is part of the human condition to attribute motive to others’ behavior.

Relationship Awareness Theory, (the basis of Have a Nice Conflict), is a self learning model for effectively and accurately understanding the motive behind the behavior.

It is a dynamic and powerful way of looking at human relationships that aids in building communication, trust, empathy, and productive relationships.

 This programme will enable you to…

  • Better manage yourself

  • Enhance your impact and influence on others

  • Improve the quality of your relations with others

  • Prevent and reduce conflicts

  • Develop your personal style for successful relationships

  • Feel more relaxed, stress free and balanced

 So what will you really learn?

Without a doubt, conflict is costly on a personal and organisational level. Poorly managed conflict can steal our time, money, health, and happiness. This programme will guide you through the Five Keys to ‘Having a Nice Conflict’. As you learn, absorb and practice each key you will gain real skills and techniques that, in turn, will show you how to ‘Have a Nice Conflict’; the type of conflict that consistently leads to greater productivity, stronger relationships, and leaves everyone involved feeling good about themselves.

Keys 3, 4 and 5 enable us to better Manage Conflict

Key 3 Identify:
There are three basic approaches in conflict: rising to the challenge (assert), cautiously withdrawing (analyse), or wanting to keep the peace (accommodate). When you can identify these approaches in yourself or others, you are empowered to handle conflict situations more productively.
Key 4 Manage:
Managing conflict has two components: managing yourself and managing the relationship. Managing conflict is about creating the conditions and empowering others to manage themselves out of the emotional state of conflict. It’s also about managing yourself out of your emotional state. Managing yourself in conflict can be as easy as taking some time to see things differently.
Key 5 Resolve:
To create movement toward resolution, we need to show the other person a path back to feeling good about themselves. When they feel good about themselves, they are less likely to feel threatened and are free to move toward a compromise and resolution.

The core of this programme is the 2 day, ‘Have a Nice Conflict’ learning experience where you will learn how to use the principles of SDI and Relationship Awareness Theory to prevent and manage the conflict in your life.

If you have never worked with the SDI before you will be surprised how quickly you can understand and use the core learnings.

And if you have worked with SDI before, or are even a Qualified SDI Facilitator, you will be amazed at how much more you can learn :)

Throughout the workshop we will be using the ‘theatre’ as a metaphor and a fun and easy way to learn and remember the learnings.

The ‘Have a Nice Conflict’ book will also provide you with a great understanding and ‘head start’ before you even arrive, providing an excellent foundation on which to build and develop your own unique approach to handling conflict.

 The Programme Content

  • Conflict’s costs—financial and personal
  • Calculating the financial cost of workplace conflict
  • Identifying two real-world situations that the participants can work on during     the course

  • The connection between behaviour and motivation
  • The universal motivation for self-worth
  • Distinguishing conflict from opposition

  • The Seven Motivational Value Systems
  • Recognising one’s own Motivational Value System
  • Listening for Reasons to identify the Motivational Value System of others

  • Conflict versus opposition
  • Conflict triggers for self and others
  • Understanding the conflict sequence
  • Positive results of productive conflict     management

  • Anticipating conflict in self and others
  • Personal strengths and relating styles
  • The role of top strengths in conflict

  • Identifying overdone strengths
  • Reducing negative effects of overdone strengths
  • View behaviors of others as driven from a productive strength

  • Identifying conflict within one’s self
  • The color of conflict in others
  • Identifying the stage of conflict in others

  • Crafting conflict questions for effective conflict management
  • Guiding conflict conversations toward resolution
  • Costs of leaving conflict unresolved

  • The path back to self-worth
  • Crafting questions for effective conflict resolution
  • The different perspectives of conflict resolution

  • Best-practices for keeping learning alive
  • Action plans for individual situations
  • Planning for a conversation with the immediate supervisor

 Then what….

Once you’ve completed this core 2 day workshop you have two options to further develop your application of the 5 Keys and ensure you get maximum results.

Option 1: ‘After Show Celebration’ – 1 Day workshop

  • Review your key learnings
  • Deepen your knowledge even further
  • Develop your own unique strategy for preventing conflict
  • Work on your own real cases to develop a solid strategy for resolving conflict
  • Practice your strategy to get really comfortable with exactly what you want to     do and how you want to do it
  • Support others with their cases and see how easy it is to apply these keys to     any situation
  • Get personal feedback and advice from your trainer to support you in your     next steps

This workshop builds on the 5 keys with an emphasis on practical application, case studies and developing actions and strategies that work for you.

Option 2: ‘Behind the Scenes’– ½ Day one-to-one ‘Personal Feedback’ coaching session

This ½ day coaching session will enable you to:
  • Get a more objective view of how 3 key people really see you
  • Better define your perception of these 3 key people
  • Use their feedback to better understand them as well as their perception of     you
  • Use this knowledge to make a specific plan for how to prevent or manage     conflict with this person
  • Use these insights to further improve your personal effectiveness and     increase your flexibility in handling difficult situations
  • Develop a personal action plan for improving these 3 key relationships

This workshop introduces you to the SDI feedback questionnaires; how others see your values, your strengths and your overdone strengths, as well as how you see theirs. It involves you completing these feedback tools for 3 key people in your life as well as them completing the same questionnaires for you.

Whether you choose to take these options or not, we will still continue to support you in using and applying your learning over the coming months, by:
  • Sending you reminders of learnings
  • Sending you further information or reference
  • Asking you to share questions with your group to facilitate further learning for     all
  • Sharing best practice stories from previous participants
  • Reminding you of your action plan
  • Asking you to share progress and results from your actions and much more...

 What do you get for your investment?

Your return on investment includes:
  • A leading edge programme packed full of the tools, techniques and research     to enable you to create the successful and happy relationships you want
  • A support group of people with the same goals as you, ready and willing to     share their experiences, successes and challenges for a powerful group     learning process.
  • A trainer who has applied and practiced every tool and technique in the     programme and is ready to share their personal experiences and to challenge     and support you to take the next step in your relationship awareness journey

Plus extra Free Bonus gifts:
  • FREE BONUS #1: Completion of the SDI, Strengths and Overdone Strengths     questionnaires along with your personal charts and profile
  • FREE BONUS #2: The SDI Interpretive Guide for easy to read reference a     bout the SDI
  • FREE BONUS #3: Two 3-colour highlighter pens to enable you to 'colour' your     world with red, blue and green reminders
  • FREE BONUS #4: Your personal Have a Nice Conflict full colour workbook, to     guide you on your learning journey
  • FREE BONUS #5: Сertificate to inspire you to build the kind of quality     relationships you want

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